Terms and Conditions

1. Who we are and who these terms cover

Bidden is operated by ARG Interactive Designs in Los Angeles, California.

These terms cover bidden.events and the digital invitations we create and host.

A planner is the person or business ordering an invitation from us. A host is the planner’s client or the person holding the event. A guest is someone viewing or replying to an invitation.

Ordering, payment, approval and cancellation obligations apply to the planner placing the order. Guests do not become purchasers by viewing an invitation or submitting a reply.

Planners must have the legal capacity and authority to enter into an agreement for themselves or the business they represent.

2. What we provide

We design, personalise and host digital invitations under two plans: Ready-made and Branded. The Plans and Prices sections of our website describe the current inclusions and prices.

Each invitation is a hosted link that the planner or host shares with guests. Depending on the order, it may include RSVP forms, meal choices, plus-one responses and an export of guest replies.

We do not send the initial invitations by email or text. Guest confirmation emails, reminders and notices about event changes are separate functions described in our Privacy Policy.

The agreed order determines the invitation’s scope, guest allowance, event dates and any additional work.

3. Working with your clients

Planners may purchase our invitation services for their clients and include or resell those services as part of their own offering. Planners determine what they charge their clients.

This permission covers the invitations we create and host for the agreed events. It does not permit the separate sale, licensing or distribution of our artwork, templates or software.

Branded invitations may use the planner’s branding without promotional Bidden branding, as described in the agreed plan. Required privacy information will still identify Bidden as the service provider.

The planner’s agreements with hosts and other suppliers are separate from our agreement with the planner. Neither party may make commitments on the other’s behalf without written authorisation.

4. Ordering, prices and the applicable terms

You accept these terms when you sign our order form. The version identified in that order form applies to the order.

Later events may be ordered through written confirmation of the event details, scope, price and applicable version of these terms.

Website prices are our current advertised prices. The price in a signed order form or written quote that you accept controls the price of that order.

Changes to an accepted order, including additional services or fees, require written agreement. We will not apply a later website price change to an already accepted order.

If documents conflict:

1. A specific variation expressly agreed in a signed order form or accepted written quote controls.
2. Otherwise, these terms control the service agreement.
3. General website descriptions do not override an accepted order.

Our Privacy Policy describes our handling of personal information. Nothing in this document reduces rights or obligations that applicable privacy law requires.

5. Materials, accuracy and approval

You are responsible for supplying the event details, wording, photographs, logos and other materials needed for the invitation.

You must have the permissions necessary for us to use those materials to create and operate the invitation.

Before launch, you must review and approve the invitation, including names, dates, locations, schedules, links and other event information.

We are responsible for correctly implementing the materials and changes we agree to use. You remain responsible for the accuracy of information you supply and approve.

Corrections to errors we introduce do not count against your included rounds of changes.

If your materials, responses or approvals arrive late, we will discuss a revised schedule with you. We are not responsible for missing a deadline to the extent that the delay results from information, approval or payment you did not provide when agreed.

6. Rounds of changes and additional work

Ready-made includes one round of changes. Branded includes two rounds per event.

A round covers simple edits, such as changing wording or switching artwork from the selected kit. Please send the requested edits together so we can complete them as one round.

Additional rounds cost $50 each.

A new design, work outside the agreed scope, and fully custom artwork or video are quoted separately. We will obtain your written agreement before carrying out additional chargeable work.

7. Delivery and launch

We provide an invitation link for your approval within:

• Three business days after receiving everything needed for a Ready-made invitation.
• Ten business days after receiving everything needed for a Branded design.
• Three business days for a round of changes.

Business days are Monday through Friday, excluding United States federal holidays.

The invitation goes live on a date we agree with you, once you have supplied the required materials, approved the invitation and paid the event fee.

Any different delivery schedule must be agreed in writing.

8. Payment

Prices and payments are in United States dollars.

The $900 Branded setup fee is due once you approve the design. Each event’s fee is due before its invitation goes live.

Payment methods and payment instructions are stated on your invoice.

The Branded setup fee is not refundable except as described in section 10. An event fee is refundable until we start building that invitation.

9. Cancelling or moving an event

If you cancel before we start building the invitation, we refund the event fee.

After we start building it, the event fee is not refundable, except under section 10 or where applicable law requires otherwise.

Changing the event date is a simple edit and uses one round of changes. If no included rounds remain, the additional-round fee applies.

After an agreed date change, the invitation’s hosting period runs until one week after the new event date.

Additional changes to the invitation’s scope are handled under section 6.

10. If we cannot deliver

If we miss the agreed launch date despite you meeting the agreed deadlines for materials, approval and payment, we refund the affected event fee in full.

If this is your first Branded invitation, we also refund the $900 setup fee.

After we have successfully delivered your first Branded invitation, refunds for later missed deliveries cover only the affected event fee.

If we fail to provide an invitation for approval, the absence of your approval does not prevent a refund.

These refunds are your only contractual remedy for a missed launch date. This does not restrict any remedy or liability that applicable law does not allow us to exclude.

The liability cap in section 16 does not reduce the refunds expressly promised in this section.

11. How long an invitation remains available

An invitation remains available through one week after the event, unless a different period is agreed in writing.

If you stop ordering from us, invitations you have already paid for continue through their agreed hosting periods, subject to the limited suspension provisions in section 13.

After the hosting period ends, the invitation link expires.

Guest replies are retained for one year after the link ends, as described in our Privacy Policy. The invitation’s expiry does not itself delete those replies.

12. Artwork, branding and supplied materials

Bidden retains its rights in the artwork, invitation designs, kits, templates and software it creates or provides.

You may use our artwork in the invitations we make for you while we work together, and in invitations you have already paid for until their hosting periods end.

Unless separately agreed in writing, purchasing an invitation does not transfer ownership of our artwork or permit you to extract, reproduce or use it independently of our invitation service.

Your logos, branding, photographs, text and other supplied materials remain yours or their respective owners’.

You give us permission to use those materials only as needed to create, host and operate your invitations. This includes allowing our service providers to handle them for those purposes.

We do not obtain ownership of your supplied materials or permission to use them in advertising or a portfolio merely because you send them to us.

If you stop working with us, we stop using your materials except as needed to operate invitations you have already paid for until their hosting periods end, and as described in our Privacy Policy for retained records.

13. Acceptable use and limited suspension

You must not use the website or invitations to:

• Submit malicious software, spam or deliberately false replies.
• Impersonate another person or submit replies without their authority.
• Access information or systems you are not authorised to access.
• Interfere with the service or bypass its security measures.
• Publish unlawful material or material that infringes another person’s rights.
• Collect or use guest information for an unauthorised purpose.

We may restrict access or remove affected material where reasonably necessary to address a security threat, unlawful activity, infringement or a material breach of these terms.

We will limit the restriction to what is reasonably necessary. Where practicable, we will explain the issue to the planner and provide an opportunity to resolve it. Urgent security or legal issues may require immediate action.

A restriction does not automatically cancel unrelated paid invitations.

We will restore affected access when the issue is resolved and restoration is lawful and reasonably safe. If an affected order must be ended, we will explain why and address its fees under the applicable cancellation, delivery and liability provisions.

These rules do not restrict lawful reviews, complaints or reports to authorities.

14. Guests and personal information

Planners answer their hosts’ and guests’ questions about the event and invitation. We answer the planners’ questions about our service.

Guests should provide accurate replies for themselves or for people they are authorised to represent. Parents or guardians should reply for children.

The planner is responsible for having appropriate authority to supply personal information to us and to receive and use guest replies for the event.

We handle personal information as described in our Privacy Policy. It explains what we collect, guest emails, retention, service providers, exports and requests to access, correct or delete information.

Planners are responsible for the copies of guest information they receive, including exported spreadsheets. Deleting our copy does not delete a planner’s copy.

These terms do not replace any separate data-processing agreement that may be required for an order.

15. Availability and service interruptions

We will use reasonable care in providing the service and make reasonable efforts to investigate and resolve reported faults.

Continuous or error-free availability is not guaranteed. Maintenance, network failures, hosting problems and other technical issues may temporarily interrupt an invitation or its reply form.

Where practicable, we will give the planner advance notice of planned maintenance likely to materially affect an active invitation.

Please report missing or incorrect replies promptly so we can investigate. Recovery of every lost submission cannot be guaranteed.

An interruption does not automatically cancel an order or remove our agreed service obligations. Missed launch dates remain subject to section 10. Other claims remain subject to section 16 and applicable law.

16. Liability

Except for the refunds expressly promised in section 10, our total liability arising from an affected event is limited to the event fee you paid us for that event.

To the extent permitted by law, we are not liable for indirect or consequential losses, including lost bookings or lost profits.

These limitations do not exclude or limit liability for fraud, wilful misconduct, gross negligence, or any other liability that applicable law does not permit us to exclude or limit.

Nothing in these terms removes statutory rights or remedies that cannot lawfully be waived.

17. Claims involving materials you supply

If a third party claims that materials you supplied infringe their intellectual property or privacy rights, you must reasonably cooperate with us in investigating and resolving the claim.

To the extent permitted by law, you are responsible for reasonable, documented legal costs and damages resulting directly from your breach of the permissions required under section 5, where established by a final judgment or a settlement you approve.

This responsibility does not extend to a claim caused by our unauthorised changes, our use of materials outside the permission you gave us, or our own wrongdoing.

We must notify you promptly of the claim and allow you a reasonable opportunity to participate in its defence. We will not agree to a settlement requiring payment or an admission from you without your written consent.

18. Governing law and disputes

California law governs these terms.

Subject to any rights that applicable law does not allow the parties to waive, disputes will be brought in the state or federal courts serving Los Angeles County, California.

Nothing in this section prevents a person from using a court or remedy that applicable law requires to remain available to them.

19. Changes to these terms

When we change these terms, we update the date at the top.

Changes do not retrospectively alter an accepted order’s price, scope, refund rights or other agreed commitments without your written agreement, except where a change is required by law.

Before you accept a new order under revised terms, we will identify the applicable version in the order form, quote or event confirmation.

20. General provisions

These terms, together with the accepted order and any expressly agreed written variations, form the agreement for our invitation services.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay in exercising a contractual right does not by itself waive that right.

Neither party becomes the other’s employee, partner or agent through this agreement.

21. Contact

ARG Interactive Designs
Doing business as Bidden
10464 Santa Monica Blvd, #6
Los Angeles, CA 90025
United States

Email: office@arginteractivedesigns.com
Phone: 424 209 5039